FAQs

What types of payment do you accept?

CREDIT CARD

We accept VISA, MasterCard, American Express, and Discover via PayPal secured checkout service. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. This is done to protect both you and Shir Tikvah against fraudulent credit card use.

CASH/PERSONAL CHECK

Cash will only be accepted in person and personal check can be mailed to Congregation Shir Tikvah, Attn: Hamilton
3900 Northfield Pkwy, Troy, MI 48084. There is a $35 fee for returned checks.

If paying by check or cash, funds must be received within 7 business days or order may be subject to cancellation.

Will my seats be together?

Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under “Notes.” Please review the ticket notes before making your final selection. The term piggy back refers to the same seat numbers but they are in two consecutive rows. Some venues will have even or odd numbered seats that are also consecutive.

What is “Zone Seating”

“Zone Seating” refers to tickets for seats that are guaranteed to be within the listed Section and/or Row. While we can guarantee a specific seating range at the time of listing, we are often unable to determine the specific Section and/or Row until we receive the tickets from the venue box office. Unfortunately, this means that requests for specific seats cannot be accommodated.

Why is the price I paid for tickets above the printed face value?

This price is known as the ticket’s “resale price” or “market value.” The difference between the face value and the amount paid for each ticket is considered to be a tax deductible charitable donation to Congregation Shir Tikvah, Upland Hills School and Congregation Beth Shalom -Traverse City. You are encouraged to consult a tax professional for advice regarding charitable donations.

How are my tickets shipped?

All tickets shipped will be done so via an express delivery service. We do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location.

When can I expect delivery of my tickets?

All delivery options are based upon the date the tickets ship, not the date you placed the order.Tickets will be shipped approximately 2-4 weeks before the event.

I purchased tickets but cannot attend the event. What is your refund/return policy?

There are no cancellations, refunds, or exchanges on any order for any reason once it has been submitted to us. If you cannot attend, please reach out to us so we can attempt to resell your tickets internally. You may NOT post your tickets for sale on any third party tickets site.

What if my tickets are lost or stolen?

When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.